Your Questions, Answered with a Smile
– Curious about planners, payments, or postage? Browse our Frequently Asked Questions below for quick answers. Still unsure? Karin would love to help – just pop an email to karin@dear-diary.co.za and she’ll get back to you faster than you can say “A5 or A4?
Choosing the Perfect Planner
How do I decide between the A5 and A4 Everything Planner sizes?
Choosing between the A5 Everything Planner and the A4 Everything Planner is all about your lifestyle. Both planners feature the same thoughtful layouts and productivity tools. The A5 planner is compact, lightweight, and easy to carry - ideal for women who commute, travel, or need their diary at the ready in a handbag. The A4 planner is much larger, with spacious pages for detailed plans, big handwriting, or anyone who enjoys spreading out at a desk. The A4 stays open flat and offers more room for notes, vision boards, and creativity.
What features are included inside Dear Diary Everything Planners?
Every Dear Diary planner (A5 or A4) is packed with features: year-at-a-glance calendars, monthly and weekly planning pages, daily layouts, meal planners, habit trackers, budget pages, gratitude sections, and more. Each design is tailored for organised, intentional living - so you can plan goals, reflect, and manage your schedule in one beautiful place.
Can I use the Everything Planner for both work and personal life?
Absolutely. The Everything Planner is designed to support the whole woman: career, family, wellness, self-care, and creativity. Many clients use theirs for business planning, family schedules, meal planning, personal goals, and journaling - all in one planner.
What is the difference between a digital and a printed Dear Diary planner?
The digital planner is a PDF you use on a tablet, phone, or computer, with the ability to duplicate and annotate unlimited pages. The printed planner is a physical book- gorgeous and tactile, perfect for those who love the feel of paper. Both contain the same layouts, but the digital option is instantly downloadable.
After Your Purchase: Tracking, Returns & Support
How can I track my Dear Diary order once it’s shipped?
You will receive an email with a tracking number as soon as your planner leaves our studio. Use this tracking number on the courier’s website to monitor your order’s journey from us to your doorstep.
I haven’t received my tracking email or order confirmation - what should I do?
Please check your spam or promotions folder, as emails occasionally land there. Add Dear Diary to your email contacts to prevent future issues. If you still haven’t received confirmation or tracking within the estimated time, email info@dear-diary.co.za for prompt assistance.
What should I do if my planner arrives damaged or incorrect?
Contact us immediately at info@dear-diary.co.za with your order number and a photo of the issue. We’ll resolve it as quickly as possible - your happiness is our top priority.
Can I return or exchange my planner or stationery?
Returns and exchanges are handled in accordance with our returns policy. Please note, personalised and digital products are generally not eligible for return unless defective. For physical goods, contact us within 7 days of receipt for help.
Who can I contact if I have questions not answered here?
Karin loves helping customers find the perfect planner, troubleshoot order issues, and answer all your Dear Diary queries! Just send your question to info@dear-diary.co.za - she’ll respond as soon as possible.
Planner Use, Payment Security & Troubleshooting
How do I make the most of my new Dear Diary planner?
Explore the built-in habit trackers, budget planners, and reflection prompts. Use stickers, highlighters, and accessories to personalise your planner. The Everything Planner includes guides on goal setting, monthly planning, and self-care routines—perfect for intentional living.
Are my payment details secure when shopping on Dear Diary?
Absolutely. Dear Diary uses industry-leading payment processors - Payfast and Payflex - with secure 3D authentication and encryption. Your card details are never stored on our site, ensuring peace of mind with every purchase.
What should I do if I have trouble completing my order or payment?
First, ensure all fields are filled out correctly and your card is authorised for online purchases. If a problem persists, try a different payment method or contact info@dear-diary.co.za for hands-on support.
How do I use Payflex for payment, and what is 3D Secure?
Payflex lets you buy now and pay over six weeks in four equal, interest-free payments - simply select Payflex at checkout. 3D Secure is an extra layer of protection: a one-time password (OTP) sent to your phone to authorise your payment and keep your details safe.
Can I purchase digital planners and products from Dear Diary?
Yes! Digital planners and downloads are available for instant purchase. Add the product to your cart, complete checkout, and you’ll receive your digital files by email. They'll be underlined in your email.
Ordering, Payment, and Delivery
How do I place an order through the Dear Diary website?
Shopping is simple. Browse products on the Shop page, select your preferred item (choose the size or colour if relevant), and click ‘Add to Cart’. When ready, click ‘Cart’ in the top menu to review your selection. You’ll be asked to register (or check out as a guest) so your delivery details are recorded. For physical products, select your preferred delivery option; digital products are sent directly to your email. Proceed to payment and follow the secure checkout steps.
What payment methods are available on Dear Diary?
• Payflex: Pay instantly by credit card or in four interest-free instalments over six weeks - perfect for budgeting and spreading the cost.
• Payfast: Pay securely by card or instant EFT, with options for Visa, Mastercard, and South African banks.
• Direct bank transfer: Select this at checkout to receive our banking details. Make payment from your bank and email your proof to info@dear-diary.co.za.
Is there a payment plan option for planners and stationery?
Yes! Payflex allows you to split your purchase into four instalments over six weeks, interest-free. Simply select Payflex at checkout, follow the easy steps, and your order will be processed immediately - even if you’re still paying it off.
When will my order be shipped and delivered?
Some products, like our 2026 planners, have a 4 week lead-time. Once your order is shipped, you’ll receive a tracking email so you can follow your package's journey. Delivery times may vary based on your location in South Africa. If you have a delivery deadline (such as a birthday or special event), contact us at info@dear-diary.co.za for personalised assistance.
What delivery options are available?
We ship nationwide within South Africa. Options include standard courier delivery, express shipping, and local pickup where available. For the most up-to-date shipping information, please see our shipping policy. International shipping is not available at this time.
Ask Away—No Question Too Small
Still Wondering? Let’s Chat!
Didn’t spot your answer above? Drop us a message and Karin will reply personally – planner dilemmas, big dreams, or coffee recommendations all welcome!