What is Dear Diary’s return policy?

You are welcome to return any goods purchased online (with the exception of SALE items and digital products) within 7 days of receiving the item. Please send an email to info@dear-diary.co.za to log a return.

  • Returns will only be accepted if the item(s) is still in their original unopened packaging.
  • If you are returning the item because it is not suitable or you have changed your mind we will refund you, less the courier fee once the item has been returned to us and we have confirmed that the item is in the same condition as it was shipped.
  • The refund will be done in the form of the original tender of the order.
  • Courier fees are not refundable.
  • Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days (after the items are received back by us).

Please note we will not accept returns of any sale items, or digital products.

What do I do if I receive goods damaged or broken in transit?

If you do not receive your order in mint condition or if anything is broken or damaged, please let us know immediately so that we can ensure the situation is rectified.

What do I do if I wish to exchange a product for another?

We do not do exchanges directly, but you can log a refund and place a new order for the item you would like. Please note that this means you will have to pay for shipping to return the original item, and shipping to receive the new item.